Your satisfaction is our top priority - and that aint just lip service! We truly stand behind what we sell as our cruiser bikes are made from the finest quality products direct from the reputable manufacturers you know and love. Therefore we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of as follows.
Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.
If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
- Damaged during shipping: Please be aware that shipping damages are very rare. If a package appears to have been damaged during shipping, the item is oftentimes still okay.
- If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
If there's nothing wrong with the product and you simply want to return it, we do accept returns within 14 days of the date you received the product.
- Before shipping: If you decide to cancel your order after ordering, we'll issue your refund without question as long as your order has not been shipped.
- During shipping: If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.
If the item is damaged during the shipping process, no refund will be issued until the shipping insurance-claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
- After receiving: If you receive your order and simply decide it's not what you wanted, you can return any item so long as the original packaging is still in tact and the item(s) are unused.
- Contact us with 30 days of receiving your order to receive a Return Authorization (RMA) number.
- Since we ship all products over $99.00 free of charge, customer returns are subject to both outgoing and incoming shipping costs. This could equate to $80.00-90.00 for larger bikes.
- A 15% restocking fee may be put into effect if an order is shipped directly from the manufacturer. As much as we try to keep our website up to date, we cannot guarantee every model is correctly labeled as "in" or "out of stock". Please contact us to find out if the item you're interested in is available.
You should expect to receive your refund within two weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes:
- The transit time for us to receive your return from the shipper (3-7 business days)
- The time it takes us to process your return once we receive it (1-2 business days)
- The time it takes your bank to process our refund request (3-5 business days)
Before returning any product, please contact us for detailed instruction as we may have you ship it to another address. We will respond within 24 hours.